Returns and Exchanges

Returns and Exchange Policy:

Returns and Exchanges must be made within 10 days of receiving your products. You have the option of a full refund to the original method of payment, or you may choose a Store Credit which never expires. 

All SALE items are NOT eligible for a refund to your original payment method - they are only eligible for a Store Credit refund. All items must be unwashed, unworn, and with tags still attached in order to be eligible for a refund.

 

How Do I Initiate a Return/Exchange?

If you wish to return or exchange any items, please contact us at hello@councilstudio.com and let us know what items from your order you wish to return or exchange. Please also include your name, order number, and whether or not you want a refund to your original payment method or a Store Credit refund.

A prepaid USPS return label will then be emailed to you for your return package. Please note: you have 10 days from receiving your package to return or exchange your items. After we receive your return, you will be issued your full refund (minus the original shipping cost), or your Store Credit. Please allow 3-5 business days for refunds to post to your bank account. Store Credits will be sent to your email immediately. 

 

Where Do I Send My Return To + What Do I Include?

Council Studio

1141 First Avenue, Columbus, GA 31901

Our store address will be on the prepaid return label sent to your email. The packing slip for your return must be included in your return package along with the items you have been authorized to return.

 

In-Store Returns or Exchanges:

For in-store returns or exchanges, you must bring back all items unwashed, unworn, and with tags still attached within 10 days of the original purchase date. You must also bring your receipt. You will be given the option of a full refund to your original payment method, or a Store Credit refund.

Store Address:

1141 First Avenue, Columbus, GA 31901  

 

Damaged or Defective Products:

If you receive a damaged product, please email or call us immediately and we will correct the issue. We stand behind the quality of our products and want you to be satisfied with them! Please call us at (762) 524-7342 or email us at hello@councilstudio.com and we will solve the issue right away.

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